Return & Exchange Policy
At CollectionMart.co.in, we strive to ensure customer satisfaction. If you are not completely happy with your purchase, please review our return and exchange policy below.
1. Eligibility for Returns & Exchanges
- Items must be returned within 7 days of delivery.
- Items must be unused, in original packaging, and in resellable condition.
- Custom-made or personalized items are not eligible for return or exchange.
- Items on sale or clearance are final sale and cannot be returned or exchanged.
2. Return Process
- Contact our customer support at [Insert Email] or [Insert Phone Number] to initiate a return.
- Provide your order details and reason for the return.
- Upon approval, ship the item to our return address (provided via email).
- After inspection, a refund will be processed within 7-10 business days to the original payment method.
3. Exchange Process
- If you wish to exchange an item, follow the return process and place a new order for the desired product.
- Exchanges are subject to stock availability.
4. Refund Policy
- Full refunds are issued for defective or damaged items.
- Partial refunds may be granted for returned items that are not in their original condition.
- Shipping charges are non-refundable, except in cases of defective or incorrect items.
5. Return Shipping
- Customers are responsible for return shipping costs unless the return is due to our error.
- We recommend using a trackable shipping service to ensure the safe return of items.
6. Damaged or Defective Items
- If you receive a damaged or defective item, report it within 48 hours of delivery with photos.
- We will arrange for a replacement or issue a full refund as necessary.
7. Contact Us
For any return or exchange inquiries, reach out to us at:
CollectionMart.co.in
Email: [Insert Email]